Lb 18 Privacy Policy — Your Data Is Safe with Us

We collect various types of information while you use the lb 18 platform — all of which is essential for delivering our services and maintaining security. Every piece of data we collect has a specific purpose, and we never collect information beyond what is necessary. The categories of data collected are outlined in detail below.

Account & Identity Information

During registration, we collect your name, date of birth, email address, mobile number, and national ID details. A copy of a government-issued ID may be required as part of the age verification and KYC process. This information is used solely for account verification, fraud prevention, and meeting legal obligations. lb 18 ensures that all identity-related documents are stored with the highest level of security and cannot be accessed by any unauthorised party.

Device & Browser Information

When you use the lb 18 website or app, your device type, operating system, browser version, IP address, and device identifier are collected automatically. This information helps monitor platform security, detect suspicious activity, and improve the user experience. If multiple devices are used on a single account, additional verification may be required. This data is never shared with third parties for advertising purposes.

Local Payment & BDT Transaction Data

When you make deposits or withdrawals, we record your payment method, transaction amount (৳/BDT), mobile banking number (e.g. bKash, Nagad, Rocket), and partial bank account details. Full payment card numbers and bank PINs are never stored. Transaction data is used solely for financial verification, anti-money laundering compliance, and dispute resolution. lb 18 processes all local payment methods in a fully secure environment.

Usage Data & Activity Logs

Your game activity is automatically logged — including which games you've played, time spent, bonuses used, and betting history. This data helps us monitor gaming behaviour under our responsible gaming policy and identify potentially problematic patterns. It is also used to tailor offers and promotions that are more relevant to you. Usage data is never shared with third parties in a way that identifies you personally.

Lb 18 uses collected data only for specific, legitimate purposes. We believe transparency is the foundation of trust, so each use case is clearly explained below. No data will be used for any other purpose without the user's consent.

• Account Management: For registration, login, identity verification, and account security.
• Processing Financial Transactions: For deposits, withdrawals, and bonus payouts.
• Legal & Regulatory Obligations: To meet licensing authority requirements and comply with anti-money laundering regulations.
• Customer Support: To resolve your complaints, questions, and issues quickly.
• Responsible Gaming: To identify problematic gaming behaviour and provide timely support.
• Platform Improvement: To enhance service quality and identify technical issues quickly.

Lb 18 never sells your data to third parties for advertising purposes or shares it without authorisation. We follow a data minimisation principle for every use case and have processes in place to delete data once its purpose has been fulfilled.

Lb 18 never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties. Any such sharing is always for a legitimate purpose and governed by strict security agreements. These cases are detailed below.

• Payment Processors: Local mobile banking providers including bKash, Nagad, and Rocket, as well as international payment gateway providers, receive the information necessary to process transactions. This data is used solely for payment processing purposes.
• Identity Verification Providers: As part of the KYC process, identity document details may be sent to a licensed identity verification service provider. These providers operate under strict data protection agreements.
• Regulatory & Law Enforcement Authorities: Information may be disclosed in response to a court order, government directive, or lawful request from a licensing authority.
• Technology Service Providers: Trusted technology partners involved in server hosting, cybersecurity, and customer support software may have limited access to certain data, but are not permitted to use it for their own purposes.

Outside the cases listed above, lb 18 does not share your personal information with any third party. Before any sharing takes place, we ensure the receiving party upholds the same standard of data protection. If you have any concerns about third-party data sharing, please reach out to our support team.

Every registered lb 18 user holds specific rights over their personal data. We respect these rights and are committed to responding promptly to any legitimate request. Your key rights are outlined below.

To exercise any of these rights, contact our customer support team. Once a request is received, lb 18 will respond within 30 business days. In some cases, identity verification will be required before the request is processed — this is strictly for your own protection.